A better way to produce.
A richer experience to deliver.

The challenge

Personalised trip documents required data preparation, individual production and repeated revisions. As the number of travellers grew, each change multiplied the work.

What changed

Fortisphere reviewed the workflow, tested a prototype and developed software around the team’s delivery needs. Reusable templates and easier personalisation reduced repeated production. Richer digital itineraries created a reusable customer-facing capability.

The client-reported result

The client estimated approximately 45 days of accumulated team effort for the original trip documents, compared with approximately three hours for the same trip one year later. These figures measure team effort, not elapsed calendar time, and have not been independently audited.

A lasting capability

The improvement was also a new way to deliver the customer experience: reusable structures, simpler personalisation and richer digital itineraries. The business gained a capability it could continue to use.

Where AI fits

AI supported the software development. The resulting itinerary system uses reusable templates and personalisation to support the team’s work.